Refund policy
Return & Refund Policy
We want you to feel good about your purchase. If something isn’t right, please contact us at hello@archandvale.com within 7 days of delivery.
Returns
To be eligible for a return, your item must be unused, undamaged, and in its original packaging. Please contact us before sending anything back so we can review your request and provide return instructions. Returns sent without prior authorization may not be accepted.
Unless the item arrived damaged, defective, or incorrect, customers are responsible for return shipping costs. Original shipping charges are nonrefundable.
Damaged, defective, or incorrect orders
We carefully inspect and pack every order, but if yours arrives damaged, defective, or incorrect, please contact us within seven days of delivery. Include your order number and photographs of the item and packaging so we can make it right.
Depending on the circumstances, we may offer a replacement or refund at no additional cost.
Non-returnable items
We cannot accept returns of:
- Items that have been used, written in, altered, or damaged after delivery
- Items returned without their original packaging
- Gift cards
- Items marked final sale
Please contact us if you have questions about whether your item is eligible for return.
Refunds
Once we receive and inspect your return, we’ll let you know whether the refund has been approved. Approved refunds will be issued to the original payment method within 10 business days.
Your bank or card provider may need additional time to process and post the refund. If more than 15 business days have passed since your refund was approved, please contact us at hello@archandvale.com
Exchanges
We do not currently offer direct exchanges. If you would like a different item, please return the eligible item and place a new order.
Contact us
To request a return or ask a question about an order, contact us at:
Arch & Vale
Email: hello@archandvale.com